: Hospitality on the Cisco IP Phone
Imagine the customer being able to self-discover the hotel's services
and information, all on a device that is not just always-on, but connects the call
to the right service staff. Not only does the management now have a new contact
point for the customer, it has just offered a unique experience that the customer
will share with his friends and colleagues!
SMARTHotel Bill Management System
Bill Management System (BMS) is a call accounting application that supports Cisco
CallManagers and can poll and process data from any number of CUCM/CME. A SMARTHotel
BMS server would be placed at a central location to collect Call Detail Records
(CDR) from each remote CallManager location. The software connects to an IP network
and collects data continuously over the LAN/ WAN.
Once the records are calculated, SMARTHotel BMS posts the records to the PMS such
as Softbrands and Micros Fidelio at real time through NexLabs PMS connector. From
the PMS, hotel staff would be able to generate the final bill (including call charges)
to the guest at check-out.
SMARTBill's extensive features include:
SMARTBill provides the phone administrator with great flexibility in organising
users in a company, supporting organisations hierarchies up to 10 levels deep. Typical
organizational structures like Cost Centre, Department, Division, Branches and Countries
are easily modelled.
- Web-based access to system and all reports
SMARTHotel BMS is a fully web-enabled call accounting and billing application. Over
your hotel Intranet, any authorized user can access the system, manage IDD tariff,
and run reports right from their desktop using a web browser such as Microsoft Internet
- Comprehensive call reports
All reports can be conveniently generated using any html browser anytime, anywhere.
Reporting periods are completely user-definable for any specified length of time.
Any report can be previewed as a html page, sent to a printer, or saved to a Excel
file. Graphs can also be generated to show the charges pictorially. SMARTBill package
consists of more than 30 comprehensive reports for different purposes: Essential
Reports for monthly reporting, Exception reports for fraud analysis, Utilisation
reports to understand the call traffic pattern in an organization.
- Multi-tenants support
- Unlimited operator rates
- Flexible organisation structures
SMARTHotel Room Management System
NexLabs SMARTHotel Room Management system provides easy to use administration for
Cisco IP Phones. It provides convenient phone related functions for hoteliers to
manage the Cisco IP Phone for their guest during check-in and check-out routines
with information obtained automatically from the Hotel PMS. When a guest checks-in,
When a guest checks-out,
- The IP Phone in the room allocated will be unlocked so that the guest will be able
to receive and make outgoing IDD calls during his stay.
- A welcome message will also be displayed on the phone to welcome the guest
- Update Guest Name in the Cisco CUCM for Caller Name Display so that staff can great
the guest by name when staff calls for assistance.
- The IP Phone will be locked so that no expensive IDD calls can be made from the
phone when a guest is not assigned;
- The call histories (Missed Calls, Received Calls and Placed Calls) of the guest
will also be cleared from the phone memory so as to maintain privacy;
- Clear away any voice messages left in Cisco Unity Connection voice mail,
- Delete Guest Name from the Caller Name display in CUCM
SMARTHotel Content Management System
The phone, as an always-on device, is an ideal device for advertisement. Text or
images can be flashed on the LCD panel for a few seconds. This rotating ads is like
having an advertising billboard in every room! Spot Ads and ongoing promotions can
be staged to attract maximum guest attention!
NexLabs Ads Server for hotels is an easy to use web enabled application that allows
the hotel and its tenants to stage advertising campaigns to promote a service or
product through an intuitive web based graphical user interface. This is especially
useful for yield management, for instance, if a restaurant notice that its patrons
are low on a Tuesday, it may want to create spot ads for ?Tonight specials only?
by offering say a 20% discount on all food. Or, if a sport shop has excess stock
like golf balls, it can also use the Ads Server to stage an advertising campaign
to lure people to their shops. Upon seeing the attractive rotating advertisement
on the phone, users can click a ?Call? button on the phone to call the advertiser
(ie the shops or restaurants) to ask for more information or to book a table. Ads
can be adhoc or scheduled in advance.
a hotel usually provides a paper folder listing the facilities and services in the
hotel in every room. This traditional method is less efficient as changes to any
information will require the hotel to print out a copy for every room. SMARTHotel
suite consists of an easy to use content management system for Cisco Unified Communications
that will allow any authorised hotel staff to upload images and text on hotel facilities
to a server so that the content can be displayed on the IP Phone. Customers assess
the information by selecting from an intuitive menu interface on the phone.